Terms & Conditions
Legal · Effective July 29, 2026
These Terms and Conditions (“Terms”) govern your use of the Return With Your Number website and services (“we,” “our,” or “us”). By using our website, submitting a form, or purchasing a plan, you agree to these Terms. Please read them carefully.
Our Service
Return With Your Number is a phone number preservation service. When you enroll, we transfer your chosen phone number off your mobile carrier and hold it safely for the length of your selected plan. This lets you stop paying for a phone line no one is using while your missionary is away. When the mission ends, we transfer the number back to the carrier of your choice.
Plans with Text Forwarding also forward incoming text messages sent to the preserved number to a trusted contact you designate during the holding period.
Eligibility
You must be at least 18 years old to purchase a plan. By enrolling, you confirm that you are either the authorized account holder for the phone number being preserved, or that you have permission from the account holder to transfer and hold that number. You are responsible for ensuring you have the right to authorize this transfer.
Plans and Pricing
Our standard plans are one-time payments with no recurring charges or monthly fees. Current plans and prices are listed on our website and may be updated from time to time. Our Late Enrollment option, for families whose missionary has already left, is priced per remaining month and is confirmed individually after we review your situation.
All prices are in U.S. dollars. The price shown at checkout is the total amount due for the plan you select.
Payment
Payment is collected at the time of purchase through our secure payment processor, Stripe. For standard plans, your number is scheduled to be held for the full plan length after payment is received. For Late Enrollment requests, we will send a custom payment link once we confirm we can help with your specific situation.
Your Responsibilities
To transfer and hold your number successfully, you agree to provide accurate and complete information, including:
- The correct phone number to be preserved
- Your carrier name and the account details required to authorize the transfer
- Any account credentials, PINs, or authorization codes your carrier requires
You are responsible for ensuring the number is eligible to be transferred. This generally means the account is active and in good standing at the time of transfer, and that there are no outstanding balances, device payment plans, contracts, or carrier locks that would prevent the number from being ported out. Delays or failures caused by inaccurate information or carrier restrictions are outside our control.
Transfer Process and Limitations
The ability to transfer and preserve a phone number depends on cooperation from your mobile carrier and on the number being eligible for porting. While we handle the process on your behalf and work to preserve every number successfully, we cannot guarantee that a specific carrier will permit a transfer, or that a number that has already been disconnected or reassigned can be recovered.
If we determine that we are unable to preserve your number before the transfer is completed, we will notify you and issue a full refund of the amount paid for that plan.
Refunds and Cancellations
If we are unable to preserve your number, you are entitled to a full refund of the amount paid for that plan. Once your number has been successfully transferred and is being held, the plan is considered active and fees are non-refundable, except where required by law. If you wish to request a refund or cancel before the transfer has taken place, please contact us as soon as possible and we will do our best to help.
Returning Your Number
At the end of your plan, or when your missionary returns, we will transfer the preserved number back to the carrier you choose. You are responsible for letting us know when you are ready and for having an active account with the receiving carrier so the number can be transferred back.
Service Availability
We aim to keep our website and services available at all times, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of our service at any time.
Disclaimer of Warranties
Our services are provided on an “as available” basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the service, except as specifically stated in these Terms. We do not warrant that every number can be preserved, as this depends on carrier policies and factors outside our control.
Limitation of Liability
To the fullest extent permitted by law, Return With Your Number shall not be liable for any indirect, incidental, or consequential damages arising from your use of our service. Our total liability for any claim relating to a plan shall not exceed the amount you paid for that plan.
Indemnification
You agree to indemnify and hold harmless Return With Your Number and its owners and staff from any claims or damages arising out of your violation of these Terms or your misuse of the service, including any claim that you were not authorized to transfer the number you enrolled.
Governing Law
These Terms are governed by the laws of the State of Utah, without regard to its conflict of law provisions. Any dispute will first be addressed through good-faith discussion between the parties.
Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of our service after changes take effect means you accept the updated Terms.
Contact Us
If you have questions about these Terms, please reach out:
Return With Your Number
Email: info@returnwithyournumber.com
Phone: 1-866-551-2789